FAQs

How long does shipping take?

Orders are typically delivered within 7–15 business days, depending on your location. Once your order has been shipped, you will receive a tracking number via email.

Do you offer order tracking?

Yes! All orders include tracking information. You will receive a tracking number as soon as your order is dispatched.

What payment methods do you accept?

We accept major credit cards, debit cards, PayPal, and other secure payment methods available at checkout.

Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to assist before the order is processed.

What if I receive a damaged or incorrect item?

If your item arrives damaged, defective, or incorrect, please contact us immediately with photos of the product, and we will work to resolve the issue promptly.

Do you offer refunds?

Yes. If you are not satisfied with your purchase, please contact us and we will review your request according to our refund policy.

How can I contact customer support?

You can reach our support team anytime by email at pawvian2@gmail.com.

Are your products safe for pets?

Absolutely. We carefully select products designed to be safe, reliable, and suitable for pets. However, we always recommend supervising your pet when introducing a new product.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping availability will be displayed during checkout.

Why choose PAWVIAN?

At PAWVIAN, we focus on providing high-quality pet products, excellent customer service, and a shopping experience that pet owners can trust.